Cancellation Policy
Order Cancellation
Orders can typically be cancelled before they enter preparation. Once an order has been packed for delivery, cancellation may no longer be possible — check your order status page for the current state of your order.
Fresh & Perishable Items
Because our products are fresh and perishable, returns after delivery generally aren't accepted unless the item arrived damaged, incorrect, or below expected quality.
Refunds
Approved refunds are issued to the original payment method or as wallet credit, depending on how the order was paid. Refund processing may take a few business days to reflect.
Reporting an Issue
If something's wrong with your order, reach out as soon as possible with your order number and a description of the issue so we can help quickly.
Contact
For cancellations or refund requests, contact us at contact@alaal.in or +91 93636 41020.